LOCATION: RATHMINES, 2 DAYS IN OFFICE PER WEEK
REPORT TO: PATIENT SERVICES MANAGER
CONTRACT: PART TIME (9AM-1PM MON-FRI), 1 YEAR CONTRACT
The Irish Heart Foundation is a community of people who fight to
protect the cardiovascular health of everyone in Ireland. Together we
are working to eliminate preventable death and disability from heart
disease and stroke, and to support and care for those living with
these life-changing conditions. We work to achieve this by:
* Caring for and speaking out for people in the community living with
heart conditions and stroke, and their families
* Innovating and leading in health promotion and prevention to
change health behaviours and reduce cardiovascular risk
* Building a nation of lifesavers through CPR training
* Campaigning and advocating for policies that support people to
live healthier lives.
* Information provision
We currently have approx. **Apply on the website** employees and
nearly **Apply on the website** volunteers working towards the
Company?s vision of a future where no hearts are broken by
preventable heart disease.
NURSE SUPPORT LINE ? STROKE SUPPORT NURSE ROLE
The nurse support line provides information, support, advice and
signposting to patients, carers, the general public and anyone
affected by heart disease or stroke.
The IHF is seeking to recruit a nurse with relevant experience to
provide telephone support callers to our helpline and to members of
our heart and stroke support services.
Online, the nurse will be required to provide a content item for the
IHF?s private Facebook group once per month.
KEY RESPONSIBILITIES:
* Make and answer calls in accordance with operating guidelines of
the service.
* Respond to queries by both phone and email, in a supportive
manner, ensuring caller dignity and confidentiality.
* Conduct a needs assessment (by phone) with each new client
entering our stroke support services.
* Provide advice and guidance to heart failure clients in our Heart
Connect pilot project to support HF patients post discharge from
hospital.
* Provide sick leave and holiday cover as required.
* Ensure new clients are clinically stable or are referred back to
their medical teams when required.
* Provide follow up advice and information to clients in our support
services as required. This may include liaising with the client?s
medical team (very occasionally), with client consent.
* Provide monthly content for the IHF?s private Facebook Groups
for stroke survivors and carers. This may be a written article, a
pre-recorded presentation or Q&A session with an expert or a Facebook
live Q&A session.
* Maintain a knowledge base of services/resources for stroke
patients throughout Ireland. Using your own judgement and experience,
use that knowledge base to inform client of and signpost clients to
appropriate services and resources.
* Ensure that information given to callers, both verbal and
non-verbal is from reliable sources.
* Share any new information to other members of the nurse support
line team.
* Keep informed of any campaigns and events which may result in an
increased number of calls on a specific issue.
* Input data related to clients onto the appropriate reporting
templates.
* Forward information to callers ? leaflets, booklet and so on.
* Participate in Quality Assurance measures including call
evaluation and call monitoring.
* Participate in promotion campaigns to raise awareness of helpline.
QUALIFICATIONS AND SKILLS
* Registered General Nurse - Essential
* Two-year?s experience working in cardiology and/or stroke
services.
* Excellent computer skills, with a good working knowledge of Excel,
Word and relational databases.
* Excellent communication skills ? phone and written
communications.
* Comfortable working with people who have challenging physical and
psychological disabilities.
LOCATION AND HOURS OF WORK
9 am to 1 pm Monday to Friday. Currently two days office-based
(Rathmines, Dublin) and three days working from home.
The above is a guide to the nature of the work required. It is not
wholly comprehensive or restrictive. This job description will be
reviewed in line with business needs.
BENEFITS OF WORKING WITH IRISH HEART FOUNDATION:
Flexible working with our new Hybrid model, our employees will enjoy
more flexibility working from home and our office location in
Rathmines (2 days per week office based).
We provide benefits to help you protect your health and financial
security; and give you peace of mind.
* Pension scheme with employer contributions, from day 1 of service
* life assurance, from day 1 of service
* Income continuance/disability benefit, from day 1 of service
* paid Maternity leave
* sick leave policy
* generous annual leave policy to include company days
* Employee assistance Programme
* A wonderful office we are proud of with excellent working, kitchen
and changing facilities
* Events organised by Social club and Health and Well-being
Committee
* CPR Training
We also invest in your career growth with development resources that
give you the opportunity to stretch and shine.
DETAILS OF ROLE AND APPLICATION PROCESS
To apply please provide an up to date curriculum vitae and cover
letter outlining how you suit the post by email to Klara O?Malley at
**APPLY ON THE WEBSITE**
The closing date for this position is COB **APPLY ON THE WEBSITE**TH
NOVEMBER **APPLY ON THE WEBSITE**
_The Irish Heart Foundation is an equal opportunities employer.
The Irish Heart Foundation has a no smoking policy. Individuals are
not permitted to smoke whilst undertaking any duties on behalf of the
Foundation._
We need : English (Good)
Type: Permanent
Payment:
Category: Health
